Admin24 On-Premises pricing plans
Small
Up to 15 agents
€1200/per year
Multichannel support
Integration with Telegram
Integration with WhatsApp
Integration with Bitrix24
5 web-forms and Email
Integration with Telegram
Integration with WhatsApp
Integration with Bitrix24
5 web-forms and Email
Try for free
Business
Up to 50 agents
€2500/per year
Same functionality as Small
10 web-forms and Email
3 Telegram bots and accounts
3 open lines
10 web-forms and Email
3 Telegram bots and accounts
3 open lines
Try for free
Enterprise
Up to 100 agents
€4000/per year
Same functionality as Business
Unlimited web-forms
5 Telegram bots and accounts
5 open lines
Personalized chat
Unlimited web-forms
5 Telegram bots and accounts
5 open lines
Personalized chat
Try for free
Unlimited
Unlimited agents
€9900/per year
Same functionality as Enterprise
Unlimited web-forms
5 Telegram bots and accounts
Technical support over the phone
Unlimited web-forms
5 Telegram bots and accounts
Technical support over the phone
Try for free
Admin24 pricing plan comparison
Features/Plans
Small
Business
Enterprise
Unlimited
Licenses
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Number of agents
15
50
100
Unlimited
License price
€1200/per year
€2500/per year
€4000/per year
€9900/per year
System Requirements
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Operating system
Linux Ubuntu LTS 22 Server
Linux Ubuntu LTS 22 Server
Linux Ubuntu LTS 22 Server
Linux Ubuntu LTS 22 Server
IP
External public IP address
External public IP address
External public IP address
External public IP address
Domain
Domain in the Internet
Domain in the Internet
Domain in the Internet
Domain in the Internet
Processor
2 CPU Core
4 CPU Core
6 CPU Core
8 CPU Core
Random-Access Memory
4 GB of RAM
6 GB of RAM
8 GB of RAM
12 GB of RAM
Solid-State Drive
60 GB SSD
100 GB SSD
200 GB SSD
250 GB SSD
Ticket registration and processing system
Dashboards with key technical support KPI. Reports on: tickets, open lines, equipment, consumables, time tracking. Employee rating.
Open lines allows you to add Online Chat widget to your website where customers can ask questions and get responses in the Messages section.
Web forms are used to collect tickets. They can be placed on your website or sent to clients as links. Depending on the plan, you can create a certain number of web forms.
Create a certain number of mailboxes with @admin24.ru address or connect a mailbox via IMAP protocol.
By default, ticket notifications are sent to customers from no-reply@admin24.ru. However, you can configure the SMTP protocol to ensure that request-related communications are sent from your preferred email address. While you can connect multiple SMTPs (depending on your plan), only one will be active for all outgoing communications from your company.
You can configure the time your employees have to respond to a request and/or provide a service. In Admin24 SLA can be set up for a company, form, service or priority.
Work with equipment and consumables to track company assets. Equipment can be entered manually or imported from a file in CSV, XLS or XLSX formats.
Сreate automatic responses that will be sent to customers if an agent does not leave a comment or change status of a new ticket within 5, 10, 15, 30 minutes or an hour.
Customize chat appearance, logo and header in open lines.
You can customize buttons, bot responses and form completion.
Connect your own domain so that your Admin24 portal opens at your custom domain instead of admin24.ru.
Create custom web forms and integrate them with service-desk using REST API .
Set up a company Telegram account to communicate with customers and create new tickets from messages. The number of accounts depends on the plan.
Telegram bots help to collect requests from the messenger. Users can create requests, attach images, documents, leave comments, close tickets and evaluate the quality of ticket resolution. The number of bots depends on the plan.
Connect WhatsApp via the WhatsApp.Admin24 app to message customers proactively, send files within chats, receive message reactions, and get instant push notifications for customers messages.
Official integration of Admin24 with WhatsApp messenger using WhatsApp Business API via Gupshup service.
Professional SMTP server that supports sending large volumes of emails and receiving it via IMAP protocol.
Not sure which plan to choose?
Try Admin24 with full access free for 15 days!
Try Admin24 with full access free for 15 days!
Try for free
FAQ
An agent in the Service Desk is a representative who uses the ticketing system to handle and resolve customer questions, problems and support requests. Agents are key to delivering good customer service through different communication channels like email, chat, phone, messengers, etc.
You can provide each customer access to a personal account, enabling them to:
Personal accounts allow customers to see how much time was spent on their support and what tasks formed the main work.
- Confirm that a ticket was resolved or reopen it.
- Create new tickets and view all tickets associated with the customer's company. This allows managers to track requests submitted by their employees.
- Evaluate performance of agents based on resolved tickets.
- Leave comments and replies to tickets directly in the Admin24 service, without using email or bots.
- Track ticket reports.
Personal accounts allow customers to see how much time was spent on their support and what tasks formed the main work.
No, there is no limit. You can receive requests from an unlimited number of users.
You can attach up to 20 files to a single request. Files can be in any format, but each file must not exceed 8 MB in size. The total size of all attached files must not exceed 20 MB.
Admin24 - Service Desk seamlessly integrates with other systems, platforms and services: Telegram, WhatsApp*, Bitrix24, Email.
No, Admin24 - Service Desk does not offer a free version, but you can take advantage of a 15-day free trial to test the service's full functionality.
Yes, you can definitely do that. To switch to a different plan, please email us or contact your manager.
